I have 30 years’ experience in hospital operations, with 15 years of volunteer management.  I retired from New Hanover Regional Medical Center in Wilmington, NC in December 2017.  At NHRMC I oversaw a volunteer workforce of more than 900 who donated in excess of 175,000 hours in fiscal year 2017.  Knowing the line where volunteer work ends and paid staff work begins is key to having a highly integrated and impactful volunteer program...